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2023- Present

Manager (Digital - Creative Service | OMG

  • Spearheaded a team of 15 motion graphic designers and 19 quality analysts,  handling a volume of 3k+ projects on an average every month.

  • Monitor Service level Agreements based on predetermined metrics.

  • Responsible for sending Service Recovery Reports to the clients within 24 hours from the time any escalation.

  • Responsible for resource allocation/seat and or billable utilization.

  • Develop, manage and grow ongoing consultative relationship with clients whilst achieving high level client satisfactions and account growth.

  • Allocation and tracking the jobs based on priority or dead line.

  • Follow up on deliverable ensuring timely, high quality.

  • Conduct performance appraisal and one-on-one reviews.

  • Develop, manage and grow ongoing consultative relationship with clients whilst achieving high level client satisfactions and account growth.

  • Handling Creative and Image service jobs with sepearte 10 members of group.
    Preparing SOP’s and QA for junior designer jobs.

  • Assure that the team addresses all relevant issues within the specifications
    Support the team in their communication with stakeholders.

  • Responsible for the regulatory requirements and design development of Branding and Marketing initiatives to Support products and corporate brand.

  • Ensuring brand identity guidelines are adhered to and help to implement and ensure consistency across products.


2021- 2023

Project Manager | Indegene

  • Driving the deliverables of Janssen and Gilead within time and quality constraints

  • Identifying issues to avoid stakeholder escalations and directing improvement projects as apart of operation excellence team

  • Accelerating the end-to-end processes by breaking down into easier tasks, identifying scope of improvement and creating transformation roadmaps

  • Delivering large scale end-to-end process& quality transformation projects for global clients

  • Working on Six Sigma and Lean projects to improve the quality and reduce time

  • Devising solutions to address & resolve complex problems

  • Evaluating team performance, rendering feedback & improvements and supporting team members to work with their optimum performance

  • Crafting quality metrics, selecting criteria, strategy, quality parameter and calculation method to ensure that the quality audits follow
    the frequency, error analysis, feedback mechanism, root cause
    analysis and CAP

  • Planning corrective actions, updating the delivery plans, needs and expectations of the interested parties

  • Regularly conducting QMS & ISMS risk assessments

Jan 21 - May 21

Design Team Lead | LKQ

  • Established and maintained client relationship and ensured client satisfaction

  • Allocated & tracked jobs and followed up in deliverables to ensure timely & quality delivery

  • Followed up with teams and ensured timely issue resolution and aided team members in communicating with stakeholders

  • Developed branding & marketing strategies and spearheaded project launches

  • Conducted mock-ups, text changes, transfers and technical changes

  • Bridging the resource gaps and conducting compliance checks & impact analysis

  • Accountable for submitting Service Recovery Reports to clients within the TAT

Sep 2010 to
Nov 2020

Creative Designer to Planning Lead
Ad2pro Media Solutions Private Limited (Deloitte)

  • Spearheaded a team of 25 graphic designers and 25 quality analysts, handling a volume of 12k+on an average every month

  • Oversaw the adherence to Service Level Agreements according to predetermined metrics

  • Allocated resources, conducted one-on-one reviews and promoted performance enhancement & employee retention

  • Analyzed work flow data & designed shift patterns based on inflow

  • Handled creative & image service jobs with a team of 10 resources

  • Prepared Standard Operating Procedures and Quality Analysis for junior designer jobs

  • Drove the workflow management for Print & Digital

  • Interacted with publishers regarding missing files & unclear instructions


2008 - 2011

Bachelor of Computer Applications  Tamil Nadu University

2008 - 2009

Fifth-Gen Computer Education
Amman Computers

  • Maya (Modelling & Texturing)

  • Visual Effects & Compositing

  • Multimedia

  • Printing Technology

Areas of Expertise

Adobe XD | InDesign | Photoshop | Illustrator | Power Point | UI/UX | Flash | Acrobat DC | Jira | Microsoft Office (Word, Excel) | Project Management | Client Engagement | Client Satisfaction | Quality Analysis | Production Planning | Project Delivery | Team Handling | Performance Appraisal | Performance Enhancement | Issue Resolution | Quality Enhancement | Quality Assessment | Solution Management | Risk Assessment | Root Cause Analysis | Quality Metrics

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