Resume | rameshmodel.com

Work
Experience

2023- Present

Spearheaded a team of 15 motion graphic designers and 19 quality analysts, handling a volume of 3k+ projects on an average every month.
Monitor Service level Agreements based on predetermined metrics.
Responsible for sending Service Recovery Reports to the clients within 24 hours from the time any escalation.
Responsible for resource allocation/seat and or billable utilization.
Develop, manage and grow ongoing consultative relationship with clients whilst achieving high level client satisfactions and account growth.
Allocation and tracking the jobs based on priority or dead line.
Follow up on deliverable ensuring timely, high quality.
Conduct performance appraisal and one-on-one reviews.
Develop, manage and grow ongoing consultative relationship with clients whilst achieving high level client satisfactions and account growth.
Handling Creative and Image service jobs with sepearte 10 members of group.
Preparing SOP’s and QA for junior designer jobs.
Assure that the team addresses all relevant issues within the specifications
Support the team in their communication with stakeholders.
Responsible for the regulatory requirements and design development of Branding and Marketing initiatives to Support products and corporate brand.
Ensuring brand identity guidelines are adhered to and help to implement and ensure consistency across products.

2021- 2023

Driving the deliverables of Janssen and Gilead within time and quality constraints
Identifying issues to avoid stakeholder escalations and directing improvement projects as apart of operation excellence team
Accelerating the end-to-end processes by breaking down into easier tasks, identifying scope of improvement and creating transformation roadmaps
Delivering large scale end-to-end process& quality transformation projects for global clients
Working on Six Sigma and Lean projects to improve the quality and reduce time
Devising solutions to address & resolve complex problems
Evaluating team performance, rendering feedback & improvements and supporting team members to work with their optimum performance
Crafting quality metrics, selecting criteria, strategy, quality parameter and calculation method to ensure that the quality audits follow
the frequency, error analysis, feedback mechanism, root cause
analysis and CAP
Planning corrective actions, updating the delivery plans, needs and expectations of the interested parties
Regularly conducting QMS & ISMS risk assessments

Jan 21 - May 21

Established and maintained client relationship and ensured client satisfaction
Allocated & tracked jobs and followed up in deliverables to ensure timely & quality delivery
Followed up with teams and ensured timely issue resolution and aided team members in communicating with stakeholders
Developed branding & marketing strategies and spearheaded project launches
Conducted mock-ups, text changes, transfers and technical changes
Bridging the resource gaps and conducting compliance checks & impact analysis
Accountable for submitting Service Recovery Reports to clients within the TAT

Sep 2010 to
Nov 2020

Spearheaded a team of 25 graphic designers and 25 quality analysts, handling a volume of 12k+on an average every month
Oversaw the adherence to Service Level Agreements according to predetermined metrics
Allocated resources, conducted one-on-one reviews and promoted performance enhancement & employee retention
Analyzed work flow data & designed shift patterns based on inflow
Handled creative & image service jobs with a team of 10 resources
Prepared Standard Operating Procedures and Quality Analysis for junior designer jobs
Drove the workflow management for Print & Digital
Interacted with publishers regarding missing files & unclear instructions

2008 - 2011

2008 - 2009